Help · Ownership

Massage gun or compression system not charging

Work through the cable, the port and the wall outlet before you conclude the battery is dead — in that order, because that is the order of likelihood and the order of cost.

Check first

CABLE

Therabody warranty

1 YEAR

Hyperice warranty

— NOT PUBLISHED

Cycle rating

— NOT PUBLISHED

IN ORDER

Try a different cable. USB-C cables fail far more often than devices do, and a cable that charges a phone may not carry the current these devices want — neither brand publishes a wattage for any product here, so there is no rating to match a cable against.
Try a different outlet and a different wall adapter. Many of these ship with a specific adapter — the Hypervolt 3 comes with an 18 V charger, the Normatec 3 with a 15 V one — and a lower-rated substitute may not charge it.
Look inside the port with a light. Lint compacted into a USB-C port is the single most common cause. Clear it with something non-metallic and non-conductive, with the device off.
Leave it connected for a full hour before deciding. A deeply discharged lithium cell can take a long time to show any charge indicator at all.
Try charging while the device is completely powered down rather than in standby.

IF IT STILL DOES NOT

At that point it is a warranty question, and the answer depends on the brand. Every Therabody product documented on this site states a one-year limited warranty — and on the RecoveryTherm Knee the battery specifically carries a shorter 90-day term, which is worth knowing before you assume the device warranty covers it. No Hyperice product page we read states a warranty term at all.

Worth knowing

Neither brand publishes a battery cycle count or a capacity-retention figure for any product on this site. That means there is no published standard for what counts as normal decline versus a defect — which matters when you are arguing a claim.

WHAT TO HAVE READY

Proof of purchase with a date, the serial number, and a description of what you have already tried. Support conversations move faster when the first three steps above are already ruled out, and slower when they are not.

Questions

COMMON QUESTIONS.

How long should a full charge take?

Neither Hyperice nor Therabody publishes a charge time for any model on this site, so there is no figure to measure yours against and a slow charge is not by itself evidence of a fault. What is published is runtime, which tells you nothing about how quickly the cell refills. If you need a number for a support conversation, ask the manufacturer directly rather than quoting one from a review.

Can I replace the battery myself?

Neither brand publishes a replacement battery or a service part for one on any product covered here. Therabody publishes a one-year limited warranty on its Theragun devices; Hyperice publishes no warranty term at all, so an out-of-warranty repair route is not something you can price in advance. Contact the manufacturer's support before opening anything.

It charges, but it dies much sooner than it used to. Is that a defect?

Measure it against the published maximum first. Hyperice publishes up to four hours for the Hypervolt 3 Pro, Hypervolt 3 and Hypervolt Go 3, and up to three for Normatec 3 and Normatec Go. Therabody publishes 150 minutes for the PRO Plus, Prime Plus and Mini G3, and 120 for the PRO, Prime G6, Sense G2, Mini Plus and Relief. Whether a shortfall counts as a defect is your manufacturer's call.

Is it bad to leave it charging overnight?

Neither manufacturer publishes a maximum charging time, a storage-charge recommendation or a battery-care instruction in the specifications for these products. The manual that shipped with your device is the only manufacturer guidance there is, and it should be followed over anything a forum tells you. There is also no published cycle rating, so nobody can tell you what overnight charging costs you in cell life.