Ownership

Warranty and support, by brand

Therabody publishes a one-year limited warranty on every product we checked. Hyperice publishes no warranty term on any product page we checked. That asymmetry is worth knowing before you spend $1,099.

Therabody

1 YEAR

Hyperice

— NOT PUBLISHED

Products checked

Registration

REQUIRED

THE DIFFERENCE

Every Therabody product page documented on this site states a one-year limited warranty — Theragun, JetBoots, TheraFace, SmartGoggles, WaveRoller, RecoveryTherm. It is stated plainly and consistently.

No Hyperice product page we read stated a warranty term. Not the $1,099 Normatec Elite Legs, not the $1,549 Normatec 3 Full Body, not the Hypervolt line, not Venom, not Hyperice X. A warranty may well exist in their terms of sale; it is simply not on the product page where a buyer would look for it.

Worth knowing

This is a documentation observation, not an accusation. Hyperice makes serious hardware and almost certainly warrants it. But on the page where you decide to spend four figures, one brand tells you and the other does not.

WHAT TO DO

Keep the proof of purchase. Every warranty claim starts there.
Register the product if the brand offers it — it is usually how they establish the purchase date.
Buy from the manufacturer or an authorised seller. Warranty coverage through marketplace resellers is frequently the thing that turns out not to exist.
Before buying a Hyperice product, ask their support what the term actually is, and keep the answer in writing.

BATTERIES

Battery degradation is the most common long-term complaint with any rechargeable device, and it is usually treated as wear rather than a defect. Neither brand publishes a cycle count or a capacity-retention figure for any product on this site, so there is no published basis for what counts as normal decline.

Questions

COMMON QUESTIONS.

Are the attachments covered by the warranty?

Therabody's one-year limited warranty is published against the product, and the material we checked does not say whether it extends to attachment heads. That matters more on some models than others: the Theragun PRO Plus ships with seven attachments, the PRO with six, and the Mini Plus with one. Ask Therabody support to confirm what is covered, and keep the answer in writing.

Do the more expensive models get a longer warranty?

Not with Therabody. The same one-year limited warranty is published on the $159.99 Theragun Relief and on the $649.99 Theragun PRO Plus, so paying four times as much buys more attachments and more runtime rather than more cover. Hyperice publishes no term at any price, including on the $1,549 Normatec 3 Full Body.

Does FDA clearance mean the device is guaranteed?

No. A clearance is a regulatory pathway for a specific intended use, not a warranty or a quality promise. Hyperice holds clearances including K240122 for the Normatec Elite Legs, K220217 for the Normatec 3 and K221666 for the Normatec Go, and Therabody holds K241256 for the JetBoots PRO Plus. None of those numbers tells you anything about repair or replacement.

Is the warranty transferable if I buy one second-hand?

Neither brand publishes whether its warranty transfers to a second owner. A one-year term does not leave much for a second buyer in any case, and without the original proof of purchase there is nothing to file a claim against. Treat a used unit as uncovered unless the seller hands over the paperwork and support confirms the transfer.